Welcome to Katecey.food (the "Site"). These Terms and Conditions ("Terms") govern your use of our Site and the purchase of products from Katecey Limited ("Katecey", "we", "us", or "our").

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Site or purchase any products.

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Site after any changes indicates your acceptance of the new Terms.

Creating an Account

To make a purchase or access certain features, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent activity.

Order Acceptance

All orders are subject to acceptance by Katecey. We reserve the right to refuse or cancel any order for any reason, including:

• Product unavailability
• Pricing or product description errors
• Suspected fraudulent or unauthorized transactions
• Orders that exceed quantity limits

You will receive an order confirmation email once your order has been placed. This confirmation does not constitute acceptance of your order. Acceptance occurs when we ship your items and send you a shipping confirmation.

Pricing

All prices are displayed in New Zealand Dollars (NZD) unless otherwise stated. Prices are subject to change without notice. In the event of a pricing error, we reserve the right to cancel the order and notify you.

International customers may be subject to customs duties, taxes, and fees imposed by their country. These charges are the responsibility of the customer.

Payment Methods

We accept the following payment methods:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Afterpay (where available)

Payment is processed at the time of order placement. By providing payment information, you authorize us to charge the full amount of your order.

Shipping Times

Estimated shipping times are provided for guidance only and are not guaranteed. Shipping times may vary depending on your location and external factors beyond our control.

We are not responsible for delays caused by customs clearance, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and order total. Free shipping may be offered on orders over a certain amount.

For detailed shipping information, please visit our Delivery page.

Delivery

You must provide a valid shipping address. We are not responsible for orders delivered to incorrect addresses provided by the customer.

Risk of loss and title for items purchased passes to you upon delivery to the carrier.

Our returns policy allows returns within 30 days of receipt for most items. Please refer to our Returns Policy for detailed information on:

• Eligible items for return
• Return conditions and procedures
• Refund processing times
• Exchange options
• Non-returnable items

All content on this Site, including text, graphics, logos, images, photographs, designs, and software, is the property of Katecey Limited or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

• Copy, reproduce, distribute, or publicly display any content without our written permission
• Use our trademarks, logos, or brand name without authorization
• Modify or create derivative works from our content
• Use automated systems to access or scrape the Site
• Reverse engineer, decompile, or disassemble any software

The Katecey name and logo are registered trademarks. Any unauthorized use is strictly prohibited.

We strive to provide accurate product descriptions, images, and specifications. However:

• Colors may vary slightly due to screen display settings
• Product images are for illustrative purposes and may differ slightly from the actual product
• We do not warrant that product descriptions are accurate, complete, or error-free
• We reserve the right to correct errors and update information at any time

If you receive a product that does not match its description, please contact us for a return or exchange.

You agree not to use the Site to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others, including intellectual property rights
• Transmit any harmful code, viruses, or malicious software
• Engage in fraudulent, deceptive, or misleading conduct
• Harass, abuse, or harm another person or entity
• Impersonate any person or entity or falsely state your affiliation
• Interfere with or disrupt the Site or servers connected to the Site
• Collect information about other users without their consent
• Use the Site for any commercial purpose without our written consent

To the maximum extent permitted by law, Katecey Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use the Site
• Any unauthorized access to or use of our servers
• Any interruption or cessation of transmission to the Site
• Any bugs, viruses, or other harmful code
• Any errors or omissions in any content
• Any loss or damage of any kind incurred as a result of your use of any content posted or transmitted through the Site

Our total liability for any claim arising from your use of the Site shall not exceed the amount you paid for products purchased through the Site.

Nothing in these Terms excludes or limits our liability for fraud, death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

You agree to indemnify, defend, and hold harmless Katecey Limited, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of any applicable laws
• Your use of the Site

These Terms shall be governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law provisions.

Any disputes arising from or relating to these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of New Zealand.

If you are a consumer, you may also have certain rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 (New Zealand) that cannot be excluded.

If you have a dispute with us, please contact us first at wishu@katecey.food and we will try to resolve the matter amicably.

If we cannot resolve the dispute informally, both parties agree to attempt mediation before pursuing any legal action.

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Katecey Limited regarding your use of the Site and supersede all prior agreements and understandings.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Katecey Limited.

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, government actions, or failure of third-party service providers.

You may not assign or transfer these Terms or your rights and obligations under these Terms without our prior written consent. We may assign these Terms to any affiliate or in connection with a merger, acquisition, or sale of assets.

If you have any questions about these Terms and Conditions, please contact us:

Katecey Limited
Email: wishu@katecey.food
Phone: +64 9 309 1950
Address: 3 Fred Thomas Drive, Takapuna, Auckland 0622, New Zealand

Business Hours:
Monday - Friday: 9:00am - 5:00pm NZST

Last Updated: October 2025